Manager
Req # · Posted 2026-09-01
IT Manager
Department
Information Technology (IT)
Reports To
Head of IT / Director of Information Technology
Job Summary
The IT Manager is responsible for planning, implementing, managing, and supporting the organization's information technology systems, infrastructure, applications, and IT operations. The role ensures that IT services are reliable, secure, cost-effective, and aligned with business objectives.
The IT Manager leads the IT team, manages technology projects, coordinates with business stakeholders and vendors, and ensures the smooth delivery of IT services.
Key Responsibilities
1. IT Operations Management
Manage day-to-day IT operations and ensure the availability and performance of IT systems and services.
Oversee servers, networks, databases, applications, cloud services, and end-user computing environments.
Monitor IT systems and resolve operational issues within agreed service levels.
Ensure regular maintenance, upgrades, backups, and system health checks.
2. IT Infrastructure and Technology
Plan, implement, and maintain IT infrastructure based on business requirements.
Manage cloud and on-premises technologies, networks, servers, storage, and enterprise applications.
Evaluate new technologies and recommend solutions to improve efficiency and business performance.
Ensure scalability, reliability, and performance of IT systems.
3. Team Management
Lead, supervise, and develop the IT team.
Assign responsibilities, set performance goals, and monitor team performance.
Provide technical guidance, coaching, and training to team members.
Support resource planning and skill development within the IT function.
4. Cybersecurity and Compliance
Implement and maintain IT security policies, standards, and procedures.
Manage access controls, data protection, backups, disaster recovery, and business continuity.
Identify and mitigate IT security risks and vulnerabilities.
Ensure compliance with organizational policies, applicable regulations, and IT governance requirements.
5. IT Projects and Digital Transformation
Manage IT projects from planning through implementation and support.
Define project scope, timelines, resources, risks, and deliverables.
Coordinate with business teams, vendors, and technical stakeholders.
Support automation, digital transformation, and the adoption of new technologies, including AI solutions where applicable.
6. Enterprise Applications
Manage the implementation, support, and enhancement of enterprise applications.
Work with business stakeholders to gather and prioritize IT requirements.
Coordinate application upgrades, integrations, testing, and production deployments.
Ensure appropriate documentation and support processes are maintained.
7. Vendor and Budget Management
Manage relationships with IT vendors, service providers, and technology partners.
Monitor vendor performance and ensure service delivery meets agreed requirements.
Assist in preparing and managing the IT budget.
Optimize IT costs and ensure effective utilization of technology investments.
8. IT Governance and Reporting
Develop and maintain IT policies, procedures, standards, and documentation.
Establish and monitor IT service levels and key performance indicators (KPIs).
Provide regular reports to management on IT operations, projects, risks, and performance.
Ensure IT initiatives are aligned with organizational goals and business priorities.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
Relevant professional certifications are preferred, such as ITIL, PMP, PRINCE2, CISSP, AWS, Azure, or Oracle certifications.
Required Experience
Typically 5–10 years of experience in Information Technology.
Minimum 2–5 years of experience in an IT leadership or management role.
Experience managing IT infrastructure, enterprise applications, cloud technologies, and IT operations.
Experience in project management and vendor management.
Required Skills and Competencies
Strong IT infrastructure and application management knowledge.
Knowledge of cloud technologies and cybersecurity principles.
Strong leadership and people management skills.
Excellent problem-solving and decision-making abilities.
Project and stakeholder management skills.
Strong communication and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of IT governance, risk management, and compliance.
Preferred Skills
Experience with enterprise applications such as Oracle Fusion Cloud, ERP, HCM, or other business applications.
Knowledge of AI, automation, and digital transformation technologies.
Experience with system integrations, APIs, and cloud platforms.
Knowledge of ITIL service management practices.
Experience working with external technology vendors and managed service providers.
Key Performance Indicators (KPIs)
IT system availability and uptime.
Incident resolution and response time.
Achievement of project milestones and delivery timelines.
IT budget performance and cost optimization.
Cybersecurity and compliance performance.
User satisfaction with IT services.
Reduction in recurring incidents and operational issues.
Successful implementation of technology and digital transformation initiatives.
Working Relationships
The IT Manager will work closely with:
Business and functional leaders
Senior management
IT support and technical teams
Finance and procurement teams
HR and other business departments
External vendors and technology partners